Billing & Refunds Policy

REFUND POLICY

THIS WEBSITE IS OWNED BY Docully SaaS Technologies Co. LLC, HAVING ITS ADDRESS AT 606, 6th Floor, Latifa Tower, Trade Center, Sheikh Zayed Road, Dubai, United Arab Emirates. (HEREINAFTER REFERRED TO ALONG WITH ITS SUBSIDIARIES (WHERE APPLICABLE) AS "DOCULLYVDR" "WE" OR "US"). ACCESS TO OR USE OF THIS WEBSITE BY ANY INDIVIDUAL, EITHER FOR SELF OR AS REPRESENTATIVE OF A CURRENT OR POTENTIAL CUSTOMER (HEREINAFTER REFERRED TO (WHERE APPLICABLE) AS "YOU" "YOUR" OR "CUSTOMER"), SHALL AT ALL TIMES BE SUBJECT TO ACCEPTANCE OF THE PRIVACY POLICY AND THE SERVICES AGREEMENT. THIS DOCULLYVDR REFUND POLICY SHALL AT ALL TIMES BE SUBJECT TO THE SERVICES AGREEMENT.

All payments for DocullyVDR Services (as defined under the Services Agreement) shall be on an upfront basis. You may choose to stop using the Services at any time by communicating your intention to terminate the Services Agreement, however neither full nor prorated refunds of the Services Fee for the then current period shall be provided except otherwise as required by applicable law or as per the pricing terms agreed between you and DocullyVDR.

In accordance with the terms and conditions of Services Agreement and the plan chosen and subject to initial trial period provided (the “Trial Period”), Docully shall charge Services Fee or raise a debit note on the payment mode provided by you to DocullyVDR.

If you request for a full or partial chargeback against the Services availed beyond the Trial Period (if any), DocullyVDR support team will contact you or your admin with a request for more information. You hereby confirm and undertake not to initiate any chargeback without first providing DocullyVDR the required information. This right shall be extended to empower DocullyVDR to disclose any such information provided by you under the response provided by DocullyVDR to any third party seeking to initiate or enforce a chargeback.

DocullyVDR reserves the right to claim a refund of any chargeback fee incurred by DocullyVDR in case it is proved that the chargeback request was raised by you is false or was made with intentions of wrongful gain after availing of DocullyVDR Services.